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Frequent Asked Questions

Guidelines and terms

Ordering 订单与订购

  1. All orders must reach us at least 3 days in advance.  You can place your order online or dial hotline at 03-8070 0686 / 012- 327 8701 / 012- 218 3874 or at any UNiQ outlet. Upon confirmation of your online order, we will send you an email.
  2. Please ensure that delivery details are correct to avoid any additional transport cost for re-direction.
  3. UNiQ Full Moon & Gift reserves the right to accept or reject any orders.
  1. 所有满月礼盒需在三天前预定。预订购满月礼盒,您可亲临任何一间优一弥月礼品店或拨打以下热线  03-8070 0686 / 012- 327 8701 / 012- 218 3874 (星期一至日,上午8时30分至下午五时)询问。
  2. 请确定所有递送资料正确,如有不正确,都需承担一切交通费用。
  3. 優一有权接受或拒绝任何订单。

Payment & Shipping 付款与运输

  1. All prices shown are subjected to GST 0%. Prices, terms & conditions are subject to change without prior notice.
  2. Full payment is required upon confirmation. We also accept credit card payment (VISA/MASTER) for own collection.
  3. Upon Successful Online Order, you will receive an Email Confirmation of your order.
  4. Discount coupons or cash vouchers are not valid for delivery orders unless otherwise indicated.
  5. Cheque payable to “Citarasa Uniq Sdn Bhd”; Maybank Account: 512343504057
  1. 所有价格均为0%的消费税。 价格和细节如有更换怒不另行通知.
  2. 在预订时必须缴清全费用。
  3. 在预订后,您将收到一封电子邮件来确认您的订单.
  4. 除另有注明外,优惠券或现金券不适用于交付在线订单.
  5. 支票注明 “Citarasa Uniq Sdn Bhd”; Maybank Account: 512343504057

Delivery Charges 运输费用

  1. Delivery service is available daily from 8:30am to 4:00pm
  2. FREE delivery service to one destination within 25km radius, for purchase of RM400 and above
  3. For delivery to destination outside of 25km radius, delivery charges apply according to the additional distances
  4. Customer may key in the delivery postcode in the calculate shipping field to find out the delivery charge.
  1. 本公司每日都提供递送服务从 8:30am 到 4:00pm。
  2. 凡购买RM400及以上,本公司将提供免费送货服务,路程相等或少于直径25公里以内
  3. 超过25公里以外,将于额外收费。
  4. 客户可以在计算运输字段中输入送货邮编,以了解运费。

Delivery / Collection Time 运输/领取的时间

  1. We open from 8:30am-5:30pm. For own pick-up at Puchong/Klang, it is available from 8:30am prior to early arrangement has been made with our sales rep.
  2. In the event that there is no recipent or no one at home/office to receive the gift packs, the gift packs will be sent back to the outlet for self-collection by the customer.
  3. Gift packs delivered must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery. UNiQ reserves the right not to entertain any further complaints thereafter.
  4. While UNiQ endeavors to fulfill all deliveries, UNiQ shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
  1. 本店营运时间是从早上8时30分至下午5时30份。客户可在营运时间前往领取礼盒
  2. 若在礼盒递送的目的地时无人接收,递送员将把礼盒送往本店,由顾客自行前往领取.
  3. 递送时,顾客应该加以检查。此时若无提出任何异议或投诉,则表示顾客以接收所订购的礼盒。 本公司有权不接受事候的投诉.
  4. 優一弥月礼品店将尽量在所有选择时段内,将所订购的礼盒送上。但若在递送时有任何无法预料情况发生而造成延迟或损失,本公时将怒不负责.

Customization and Special Requirements 特别定制与特殊要求

 

Please use our “Contact Us Form” to let us know your custom made order details and special requirements.

请联系我们,如果你有特别要求. (热线电话:03-80700686)或通过联系方式表格

Cancellation or Amendments of Orders 取消或修改订单

 

  1. Cancellation of order must be made at least 24 hours (working hours) in advance before delivery date.
  2. A 50% cancellation charge will be imposed for less than 24 working  hours notice.
  3. All payment is not refundable.
  1. 取消订单必须在递送日期前至少24小时(工作时间).
  2. 若在递送时间少于24小时要求取消,则须缴付50%的取消费用.
  3. 所有付款怒不退还.

Feedback / Complaint 反馈/投诉

 

We welcome you to use our online Contact Us form to submit any feedback/complaint to us, to help us to improve and provide better customer service.

我们欢迎您使用我们的在线联系我们反应任何宝贵意见/投诉提交到我们这里,帮助我们改进,并提供更好的客户服务.